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Happy Customers Everywhere : How Your Business Can Profit from the Insights of Positive Psychology

by Bernd Schmitt, Glenn Van Zutphen

Hardback | May 2012
ISBN13: 9780230116450

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Happy Customers Everywhere How Your Business Can Profit from the Insights of Positive Psychology
 

The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the "Nordstrom" of Your Industry

by Robert Spector, Patrick D. McCarthy

Paperback | April 2012
ISBN13: 9781118076675

$24.95 RRP
$23.32 Online price

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The Nordstrom Way to Customer Service Excellence The Handbook for Becoming the Nordstrom of Your Industry
 

At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

by Frank Eliason

Hardback | April 2012
ISBN13: 9781118217221

$32.95 RRP
$29.16 Online price

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At Your Service How to Attract New Customers Increase Sales and Grow Your Business Using Simple Customer Service Techniques
 

OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge

by Sarah Pilbeam, Maureen Everett

Paperback | March 2012
ISBN13: 9781444151503

$44.95 RRP
$39.93 Online price

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OCR Level 2 NVQ Certificate in Customer Service QCF Incorporating Level 2 Certificate in Customer Service Knowledge
 

Understanding Digital Marketing : Marketing Strategies for Engaging the Digital Generation

by Damian Ryan, Calvin Jones

Paperback | March 2012
ISBN13: 9780749464271

$39.95 RRP
$35.96 Online price

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Understanding Digital Marketing Marketing Strategies for Engaging the Digital Generation
 

Uncommon Service : How to Win by Putting Customers at the Core of Your Business

by Frances Frei, Anne Morriss

Hardback | February 2012
ISBN13: 9781422133316

$39.99 RRP
$35.00 Online price

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Uncommon Service How to Win by Putting Customers at the Core of Your Business
 

Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours

by Anne Stanton

Paperback | January 2012
ISBN13: 9780672335372

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Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours
 

Modern Analysis of Customer Surveys : with Applications Using R

by Ron S. Kenett, Silvia Salini

Hardback | January 2012
ISBN13: 9780470971284

$204.53 Online price

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Modern Analysis of Customer Surveys with Applications Using R
 

Customer Service : A Practical Approach

by Elaine K. Harris

Paperback | January 2012
ISBN13: 9780132742399

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Customer Service A Practical Approach
 

I Love You More Than My Dog : Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss

Paperback | December 2011
ISBN13: 9781591844419

$19.95 RRP
$17.53 Online price

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I Love You More Than My Dog Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
 

Dangerous Customer Service : Dangerously Great Customer Service...How to Achieve it and Maintain it

by Impact Innovation

Paperback | November 2011
ISBN13: 9781408125021

$19.99 RRP
$16.30 Online price

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Dangerous Customer Service Dangerously Great Customer ServiceHow to Achieve it and Maintain it
 

Sage ACT! 2012 Cookbook

by Karen S. Fredricks

Paperback | September 2011
ISBN13: 9781849682503

$86.55 RRP
$77.90 Online price

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Sage ACT 2012 Cookbook
 

Microsoft Dynamics CRM 2011 Unleashed

by Marc J. Wolenik, Damian Sinay, Rajya Vardhan Bhaiya

Paperback | September 2011
ISBN13: 9780672335389

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Microsoft Dynamics CRM 2011 Unleashed
 

Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank

by Avril Owton

Paperback | September 2011
ISBN13: 9781408139929

$19.99 RRP
$17.99 Online price

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Delighting Your Customers Delivering Excellent Customer Servicewithout Breaking the Bank
 

Choosing a CRM Vendor : Best Practices, Pitfalls, and the Myth of the Turnkey Solution

by Andrew Schultz

Paperback | August 2011
ISBN13: 9781908293077

$37.88 RRP
$34.09 Online price

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Choosing a CRM Vendor Best Practices Pitfalls and the Myth of the Turnkey Solution
 



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