OCR PROCOM

Covering units 1, 2, 3, 5, 8 and 29 at level 3, OCR PRCOM will lead a student through the knowledge, skills and understanding associated with each topic. Written in an accessible style, this textbook covering the 2008 specification revision will reference the specific underpinning knowledge to the assessment criteria through the use of practice assignments and tasks. The iPro suite of qualifications aims to equip a student with the knowledge and skills to allow their entry into the IT practitioner industry; this textbook will help to facilitate this learning. A 'real-world' approach will help relate standard industry practice to the students The topics covered are: Customer support provision Service delivery, planning and control Hardware, equipment and systems installation Software installation Maintain equipment and systems Investigate requirements for software solutions

Maureen Everett is the Chief Examiner for a major awarding body, Saundra Middleton is an experienced practitioner and examiner.